Kuwait has introduced strict rules for food delivery platforms to ensure transparency, fairness, and consumer protection. The new framework marks a major step in regulating digital platforms, creating a fair environment for both restaurants and customers. Authorities hope these measures will protect consumers, support businesses, and strengthen trust in the sector.
The Ministry of Commerce and Industry issued Ministerial Decision No. 10 of 2026. Platforms must now fix fees and commissions for three years, remove side agreements, and stop unfair or biased practices. These changes follow months of analysis showing that some platforms disrupted competition with hidden fees and unfair visibility rules.
All licensed delivery platforms must update their licenses to “Management of Delivery Services via Electronic Platforms” within two months. Platforms must submit an annual service tariff to the ministry, showing all fees, commissions, and limits. Any extra charges outside this plan are not valid.
Restaurants can access their own data free of charge and may work with multiple delivery platforms. The rules also unify customer prices, prevent overcharging, and establish clear complaint processes. Customers can communicate directly with restaurants or delivery teams, and cancellations or refunds must follow clear steps.
The ministry emphasized that these rules protect consumers and stabilize the market. Small and medium-sized businesses can now plan budgets more confidently. The law also imposes penalties, including warnings and license suspension, to ensure full compliance.
Experts say this move makes Kuwait a regional leader in regulating digital services. By creating a clear and fair system, the government has taken a major step in regulating digital platforms. The framework balances innovation, fairness, and market stability. For the fast-growing food delivery industry, it represents a major step in regulating digital platforms that supports both consumers and merchants.
