Qatar Airways Group has announced a series of senior leadership changes as it continues its recovery and prepares for its next phase of global expansion.
The airline said it has restored around 85% of its pre-crisis network, marking a key milestone with the launch of its summer 2026 schedule, which includes more than 140 daily departures from Doha to over 160 destinations worldwide.
As part of its updated strategy, the Group has introduced two new executive roles aimed at strengthening operations and improving customer experience across its global network.
The Chief Operating Officer role will oversee operational functions under a unified structure, with a focus on safety, performance, and accountability. The position has been filled by Abdulla Ali, previously Senior Vice President of Ground Services at Qatar Airways Group.
The second appointment is the Chief Customer Officer, responsible for coordinating the airline’s brand and customer experience across all touchpoints. This role has been taken by Calum Laming, who previously served in senior customer leadership roles at British Airways, Etihad Airways, and Air New Zealand.
According to Group Chief Executive Officer Hamad Al-Khater, the changes are designed to accelerate performance, strengthen internal capabilities, and place customer experience at the centre of decision-making.
Both executives are set to begin their roles on 1 November 2026 as the airline continues to rebuild capacity and invest in long-term growth strategies.
