The Public Services Regulation Authority (APSR) in Oman has announced a bold plan to address utility service failures. The initiative aims to double compensation for repeated utility service failures, ensuring that consumers are better protected and service quality improves. Officials emphasized that this move strengthens consumer rights and encourages accountability across the sector.
APSR’s chairman explained that stricter standards are now in place, along with a clear regulatory framework. These measures define the responsibilities of policymakers, regulators, and operators, improving governance and efficiency throughout Oman’s utilities sector.
From 2021 to 2025, Oman’s utilities sector experienced significant growth. Water and wastewater consumption rose by 13 percent, while subscribers increased by 12 percent. Meanwhile, the electricity sector saw a 14 percent rise in subscribers and a 27 percent jump in consumption. Renewable energy production also expanded rapidly, reaching 9.46 percent of total output in 2025, enough to supply approximately 155,000 homes.
Moreover, APSR has achieved 100 percent digitization of its services. Smart meters now cover 99 percent of water connections and 80 percent of electricity, ensuring accurate readings. Through digital consumer platforms like “Tajawab” and “Hasel,” the authority resolved over 7,000 complaints in 2025, paying OMR 153,000 in compensation to more than 9,000 subscribers. These efforts have raised customer satisfaction to 75 percent.
In addition to improving services, the sector contributes significantly to Oman’s economy. Omanization rates in utilities companies reached 98.55 percent, creating 2,050 new jobs in 2025. Investment in small and medium enterprises (SMEs) grew by 80 percent to OMR 119 million, while local added value increased by 35 percent to OMR 50 million.
Officials emphasized that the move to double compensation for repeated utility service failures reflects a commitment to both high service standards and economic growth. The authority continues to monitor performance closely, ensuring that operators address any shortcomings promptly.
Consumers are encouraged to report repeated failures to APSR to claim compensation. The authority expects that this proactive approach will improve service reliability and build trust between utilities and subscribers.
Oman’s utilities sector demonstrates a strong model of modernization, digital innovation, and accountability, highlighting the nation’s ongoing focus on sustainable development and consumer protection.
