Doha – Doha Bank, one of Qatar’s top financial institutions, has secured four prestigious ISO certifications. These certifications mark a major milestone in the bank’s journey toward operational excellence, innovation, and improved customer experience.
The bank received ISO 27001:2013 for Information Security Management, ISO 20000:2018 for IT Service Management, ISO 10002:2018 for Customer Satisfaction, and ISO 9001:2015 for Quality Management.
The ISO 27001:2013 certification confirms the bank’s strong systems to protect sensitive information. It ensures data confidentiality, integrity, and availability, earning trust from customers and stakeholders alike.
The ISO 20000:2018 certification recognizes Doha Bank’s focus on delivering effective and efficient IT services. It supports the bank’s goal to meet customer needs with reliability and innovation.
The ISO 10002:2018 certification highlights the bank’s responsiveness to customer feedback and its effective complaint resolution process. This helps strengthen relationships and build customer loyalty.
The ISO 9001:2015 certification emphasizes Doha Bank’s focus on quality management. It ensures consistency, ongoing improvement, and strong service delivery standards.
“These four ISO certifications are a testament to our drive for excellence,” said Sheikh Abdulrahman bin Fahad bin Faisal Al Thani, Group CEO of Doha Bank. “They reflect the dedication of our team and reinforce our leadership in Qatar’s financial sector.”
He added that Doha Bank will continue to offer high-quality services through advanced technology and customer-first strategies.
These achievements align closely with the bank’s vision to lead Qatar’s financial industry. By following global standards and focusing on customer satisfaction, Doha Bank continues to raise industry benchmarks and deliver lasting value to its clients and stakeholders.
