Three vehicle repair workshops in Muscat have been fined a total of OMR1,600 after being found guilty of violating Oman’s consumer protection laws by failing to provide agreed vehicle repair services.
The Consumer Protection Authority (CPA) said the competent court convicted the three businesses and their legal representatives, ordering them to pay court costs while referring related civil compensation claims to the competent civil court.
The cases followed complaints from three consumers who accused the workshops of breaching contractual obligations and failing to complete repair work as agreed.
In one case, a workshop delayed repainting a customer’s vehicle, caused additional damage during the repair process and failed to provide an invoice for the work carried out.
Another complaint involved a workshop that did not complete engine repairs for nearly three years despite receiving part of the agreed payment from the customer.
The third case concerned a vehicle that remained at a workshop for seven months. During that time, the transmission was replaced without the owner’s knowledge, and the vehicle was moved between several repair shops without the customer’s consent.
Following its investigation, the CPA referred the cases to the Public Prosecution, which brought them before the court. The court later issued convictions and imposed financial penalties on the businesses.
The authority reiterated its commitment to protecting consumers’ rights and ensuring businesses comply with contractual obligations and the Consumer Protection Law. It also encouraged consumers to report violations through its official channels to support stronger market oversight.
