Saudi Arabia’s healthcare sector earned 36 Healthcare Awards at the International Customer Experience Awards 2026 in London. The honors recognized hospitals, health clusters and ministry branches for their work improving patient services. In addition, two Saudi healthcare leaders received gold awards for their contributions to customer experience.
Health Holding Company and its affiliated health clusters secured 29 of the 36 awards. Their results highlighted several institutions working to improve service quality and beneficiary engagement. Riyadh First Health Cluster achieved the strongest individual result, collecting 11 awards during the competition.
Madinah Health Cluster and Eastern Health Cluster followed with six awards each. Meanwhile, Al-Ahsa Health Cluster received five awards for its performance. Najran Health Cluster also earned silver in the Best Patient Experience category for organizations employing more than 5,000 people.
The Ministry of Health’s Najran branch added four awards to the national total. Its achievements included one gold medal and three bronze awards. These results reflected the branch’s performance in customer experience and healthcare service delivery.
The Ministry of Interior’s Medical Services also secured recognition through Security Forces Hospital in Dammam. The hospital won gold in the Best Contact Center category. Furthermore, it received silver for Best Patient Experience – Strategic Approach.
The Dammam hospital also earned bronze in the Customers at the Heart of Everything category. That category recognized organizations with more than 1,000 employees. Together, the three awards highlighted the hospital’s work across contact services and patient engagement.
Two Saudi healthcare executives also received individual gold awards for customer experience leadership. Dr. Ibraheem Bani Hameem, from the Ministry of Health’s Najran branch, won CX Leader of the Year. His award recognized his leadership in the customer experience field.
Abdulrahman Al-Harbi, chief executive of Madinah Health Cluster, also secured gold in the same category. His award covered the category for organizations employing more than 1,000 people. Both executives competed alongside leaders representing international institutions and businesses across different sectors.
The results brought further international attention to Saudi healthcare institutions and their service improvement efforts. Moreover, the awards highlighted the role of leadership, organizational development and beneficiary engagement. These areas remain important as healthcare providers work to improve the quality of patient services.
Separately, Eastern Health Cluster received a Best Practice distinction at the International Best Practice Competition 2026. The recognition came in the Financial Resource Management category. It added another achievement to the cluster’s recent record of institutional recognition.
The Healthcare Awards also align with Saudi Arabia’s wider healthcare development priorities. The Health Sector Transformation Program forms part of the country’s Vision 2030 initiatives. It aims to improve access, service quality and operational efficiency throughout the healthcare system.
The programme also seeks to strengthen the beneficiary experience and encourage institutional excellence. Consequently, recognition at international competitions provides visibility for the work of Saudi healthcare organizations. The latest results showcase achievements across hospitals, regional clusters and ministry services.
