The Southern Region Municipality actively addressed citizen complaints and suggestions throughout 2025, reflecting its commitment to public service and accountability. The municipality monitored a total of 2,224 submissions via the national feedback system (Tawasul) from January to December 2025.
Among these submissions, 1,913 were complaints, 44 were proposals, and 311 were inquiries. All were responded to, and necessary actions were taken within the timeframe defined by service level agreements.
The municipality focused on that it values all feedback received from citizens, whether through Tawasul, local media, social media, or in-person visits. Dedicated teams immediately forward submissions to relevant departments for on-site inspections and required actions, ensuring timely responses.
This team also informs citizens of the measures taken based on municipal regulations and laws. Meanwhile, inquiries receive prompt replies, and feasible proposals are studied and incorporated into future work plans according to available resources.
Additionally, the municipality received 36 complaints outside the Tawasul system. These included 13 complaints published in local newspapers, 16 submitted in person, 6 via telephone, and 1 through social media. They reviewed and addressed all carefully.
Last year, the municipality launched a unified communication line via WhatsApp (17986000), linking all departments. This innovation allows citizens to submit requests and complaints efficiently and ensures faster completion of municipal services.
Through this number, the reception team receives calls, forwards them to the relevant departments, and updates citizens on progress, required documents, or any additional steps needed to complete their requests.
The municipality encourages citizens and residents to continue providing feedback through Tawasul and other channels. Authorities stress that responding to citizen complaints and suggestions remains a top priority, and all efforts aim to improve service delivery and meet community needs efficiently.
Overall, the Southern Region Municipality demonstrates proactive governance and transparency. By addressing all submissions, launching modern communication channels, and closely monitoring public feedback, the municipality listens to citizens’ voices directly. This approach strengthens trust, supports effective municipal planning, and highlights the importance of citizen complaints and suggestions in shaping local services.
