Qatar continues to promote financial inclusion through QNB Group’s growing commitment to serve the elderly and people with special needs. Qatar expands banking access for elderly and special needs customers by developing services, upgrading branches, and launching new programs. These efforts improve access to safe and inclusive financial services both locally and internationally.
To begin with, QNB has built a wide network that supports customers in over 28 countries. The bank provides tailored services that enhance accessibility and meet the unique needs of each customer group. For example, QNB launched a special pensioner loan with 0% interest for Qatari retirees. This loan reflects the bank’s direct focus on practical support.
Moreover, QNB introduced the Al Rafiq Retirement Program through its Egypt-based insurance arm. This product offers both savings and investment options to help seniors reach financial security in retirement. At the same time, Qatar expands banking access for elderly and special needs by introducing tools and features that assist visually or hearing-impaired customers. These include ATMs with Braille labels, audio guidance, and hearing aid support.
The bank also provides trained staff who use sign language and communicate effectively with hearing-impaired clients. Furthermore, all branches include clear signposts, priority queues, and special entry points for wheelchair users. These features make banking simpler and more comfortable for customers with different needs.
In addition, QNB invests in early support programs. Through a partnership with the Qatar Autism Society, the bank helps young children and their families. The goal is to start learning and social integration early. Besides that, QNB also supports entrepreneurship by funding small projects led by people with special needs. This initiative allows them to gain financial independence.
The bank works closely with care centers such as Ehsan to offer consistent support since the start of their partnership. Together, they continue to improve services, facilities, and education. As Qatar expands banking access for elderly and special needs, it also helps these groups become stronger partners in development.
Heba Al-Tamimi from QNB Communications confirmed that the bank believes in the role of these groups in society. She stated that QNB constantly updates its products and trains staff to offer a better digital and personal experience. In the long term, these efforts align with Qatar’s national goals for social development and financial inclusion.
All new and renovated branches now follow accessibility standards. These include proper evacuation routes, smart layout designs, and parking facilities. In every aspect, QNB aims to create an environment where everyone can bank confidently, comfortably, and equally.
