The UAE has launched a nationwide 24/7 hotline to provide confidential support, treatment and rehabilitation for people struggling with drug addiction, in a move aimed at encouraging more individuals to seek help without fear of legal consequences.
Announced by the National Drug Enforcement Authority, the Hisn service is available through the toll-free number 80044 and offers immediate access to psychiatrists, addiction specialists and behavioural counsellors.
The initiative guarantees complete confidentiality and privacy for those seeking assistance. Under UAE law, individuals who voluntarily request treatment, or are referred by family members, are exempt from criminal prosecution related to drug use.
Officials said the service reflects the country’s people-centred approach to tackling substance abuse by focusing on treatment, prevention and rehabilitation rather than punishment.
After the initial consultation, patients undergo a clinical assessment to develop a personalised treatment plan that addresses both the physical and psychological causes of addiction. Care includes withdrawal management, behavioural therapy and rehabilitation designed to reduce the risk of relapse.
The programme also works with medical centres across the UAE to provide long-term psychological support, life-skills training and mental resilience programmes. In addition, it helps recovering individuals rebuild family relationships and successfully reintegrate into society.
Families are also a key part of the initiative. The Hisn service offers parents professional guidance on recognising early signs of substance abuse and responding effectively. It also provides advice on protecting young people from online drug trafficking networks and raising awareness about the dangers of addiction.
Authorities said the initiative is built on four core principles: complete confidentiality, respect for personal privacy, access to specialised medical care and legal protection for those who voluntarily seek treatment.
The National Drug Enforcement Authority said the service is intended to reassure individuals and families that support is available and that seeking help is a step toward recovery rather than punishment.
