Kuwait’s Municipality has reported a significant response to public complaints. Its Emergency Department and communication channels handled 1,058 issues in February alone. The complaints were received through multiple platforms, including the Hotline (139) for transportation monitoring. Additionally, the WhatsApp complaints service (24727732) was used.
The complaints spanned a range of concerns. These included garbage accumulation, abandoned furniture, illegal dumping, stray animals, and unauthorized bachelor housing. Other issues raised were fallen trees, waste buildup, sand dunes, and street vendors. The municipality also addressed inquiries related to contact details for municipal centers. There were also requests for information on unresolved cases.
The General Services Department ensured that all complaints were tracked and managed. After receiving a complaint, the Emergency Department forwarded it to the relevant municipal authority based on the governorate in question. The department then followed up on each issue to ensure that proper action was taken. They kept the complainants informed of progress.
A detailed breakdown of complaints by governorate showed the highest number of concerns from Ahmadi (207 complaints), followed by Jahra (200), and Mubarak Al-Kabeer (192). Farwaniya had 177 complaints, Hawalli received 148, and the Capital Governorate accounted for 134.
The municipality emphasized that the Emergency Department operates around the clock. It handles complaints and emergencies across the governorates efficiently. It also noted that machinery and equipment were immediately deployed to address urgent issues. This demonstrates the municipality’s commitment to swiftly resolving complaints and maintaining public order.
