Muscat International Airport and Salalah Airport have been honored with the prestigious Airport Service Quality (ASQ) awards. The Airports Council International (ACI) presented the awards for excellence in passenger experience across the Middle East region. These accolades reflect the airports’ commitment to providing top-notch service to travelers.
Muscat International Airport earned recognition as the best in the Middle East for airports handling 5 to 15 million passengers. It was also awarded “Best Staff Performance” and “Easiest Airport Journey” in the region. Additionally, it was praised for being the “Cleanest Airport” in the Middle East.
Meanwhile, Salalah Airport was recognized as the best airport in the category for those handling fewer than 2 million passengers. It also received awards for “Best Staff Performance,” “Easiest Airport Journey,” and “Cleanest Airport” in the region. Notably, Salalah Airport was also added to the ACI Director General’s Roll of Excellence.
These awards are based on the results of ACI’s global airport performance survey. This survey assesses key indicators of passenger experience, such as staff performance, cleanliness, and overall journey satisfaction.
The recognition of Muscat and Salalah Airports highlights the continuous efforts of both airports to improve service quality. These accolades emphasize the growing importance of passenger experience as a key factor in the global airport industry.
Salalah Airport will also join the prestigious “Top 10 Airports” Roll of Excellence in 2025. This marks a significant achievement for the airport, which continues to elevate its standards in line with global best practices.
In conclusion, Muscat and Salalah Airports have earned well-deserved recognition for their service quality. This achievement showcases the Sultanate’s commitment to excellence in the aviation sector and improving the travel experience for passengers.
